Vacancies at The Villa Levens

We have a number of Career Vacancies at The Villa Levens.


Job description for Restaurant/Lounge Server

Job TitleServer

REPORTS TO: Hotel Manager

DUTIES AND RESPONSIBILITIES:

Greets guests and presents them with the menu.

Informs guests about the special items for the day and menu changes if any.

Suggest food and beverages to the guest and also try to upsell.

Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.

Obtaining revenues, issuing receipts, accepting payments, returning the change. 

Performing basic cleaning tasks as needed or directed by supervisor. 

Filling in for absent staff as needed

Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy etc., without egg etc.

Communicate to the guest and provide assistance with their queries.

Co – ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

Serve food and beverage to the guest as per the course of order.

Observes guests and ensure their satisfaction with the food and service.

Promptly respond to guest with any additional request.

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. 

Prepare mixed drinks for service to your customers table. 

Properly open and pour wine at the tableside. 

Adhere to grooming and appearance standards consistently. 

Understands and can communicate products and services available at the hotel.

Must have some familiarity with basic cooking skills.

Assist with stocking and maintaining the restaurant par stock levels and side station.

Help other areas of the Hotel.


JOB DESCRIPTION FOR BARTENDER

POSITION TITLE: Bartender

REPORTS TO: Hotel Manager

POSITION SUMMARY:

Bartenders will be responsible to prepare and serve drinks to customers. They must be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the BAR or lounge.

Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. Keep the bar counter and work area neat and clean at all times.

DUTIES AND RESPONSIBILITIES:

Interact with customers, take orders for drinks and snacks.

Plan and present bar menu.

Serve snacks and drinks to the customer.

Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products.

Mix ingredients to prepare cocktails and other drinks.

Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.

Prepare alcohol or non-alcohol beverages.

Service Wine and Beer to guests.

Arrange bottles and glasses to make attractive displays.

Assess customers’ needs and preferences and make recommendations

Ability to Sell or influence others for up selling and suggestive selling.

Provide recommendations and suggestions to guest for choosing Drinks and Snacks.

Serve customers in a friendly and helpful manner.

Provide guidance to guests on resort activities, dining options and general resort and Regional information.

Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way.

Demonstrate a thorough knowledge of food and beverage products, menus and Promotions

Handle and move objects, such as glasses and bottles, using hands and arms.

Clean up after customers and clean work area.

Clear ashtrays as and when required.

Wash glassware and utensils after each use.

Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.

Perform physical activities such as lifting and stooping.

Maintain liquor inventory and consumption.

Collect payment for drinks served and balance all receipts.

Handle an assigned house bank and follow all cash handling procedures as per hotel standard.

Prepare inventory or purchase requisitions as needed to replenish supplies.

Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests. 

Stay guest focused and nurture an excellent guest experience

Comply with all food and beverage regulations

Perform other duties as and when assigned by the hotel management.


If you believe you are an ideal candidate and would like to apply for one of our vacancies. Please send your CV to Hotel Manager Alex Borg email: alex.borg@thevilla.co.uk  Tel: 01539 980980